DearFile Support

DearFile shows how much space you could get back on your Mac and keeps your folders tidy with rules you can read. Nothing moves until you confirm it, and every change can be undone.

Contact: send us a message. Please include your macOS version and what you were doing. DearFile never sends anything by itself, so we only know what you tell us.

DearFile asks me to choose a folder. Why?

Mac apps from the App Store can only see folders you give them. Choose Downloads, Documents or any folder you want tidied. You can remove a folder at any time in Settings.

How do I undo something?

Open Tidy ▸ History. Each run has an Undo button, and Undo the day puts back everything from that day.

Does DearFile delete files?

No. Discarding a copy or clearing an empty file moves it to the Trash, where you can still get it back. Caches and build files are only measured: DearFile shows them and writes the command, and you decide.

Which copy of a duplicate does DearFile keep?

It suggests one and says why. Press Compare on the row to see both side by side and choose the one that stays.

What does Disk ▸ “Let DearFile look…” do?

It asks for read access to your home folder so DearFile can measure your folders, caches, build files, backups and the Trash. Sizes only: no file is opened, moved or deleted. Some places macOS keeps private, such as Mail or Messages, may show as not measured.

A rule moved something I didn't expect.

Undo it in History, then open Tidy ▸ Rules and switch the rule to Asks first, so it proposes each time instead of running on its own. Auto Arrange only uses rules set to Automatic.

I forgot the key to an encrypted file.

The key lives only in your Mac's Keychain, and in any copy you saved. If it is gone, the file cannot be opened, by you or by us.